At Utility Promotions, we strive to provide high-quality services and products for our customers. Please read this policy carefully to understand your rights regarding refunds and returns.
1. Service Refund Policy
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Once a service has been completed, customers cannot file a chargeback or request a refund.
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If a customer cancels an appointment within 15 days of booking, a full refund may be issued.
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If a customer cancels an appointment after 15 days, they are not eligible for a refund.
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All services require payment confirmation over the phone to secure the appointment.
2. Product Return & Refund Policy
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Customers purchasing electrical or utility products from Utility Promotions are eligible for a refund only if the product is faulty or defective.
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If the product is not faulty or damaged, the customer is not eligible for a refund.
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To request a refund for a faulty product, please contact us with proof of the defect, and we will guide you through the return process.
3. Conditions for Refunds
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Refunds are only processed after verification of cancellation or product defect.
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Refunds may take several business days to be processed, depending on the payment method.
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Any disputes regarding services or products must be addressed directly with Utility Promotions; customers cannot file chargebacks after service completion.
4. Contact Information
For any questions regarding cancellations, refunds, or returns, please contact us:
Phone: (409) 269-5266
Email: query@utilitypromotionsllc.online
Address: 1201 Pebblebrook Dr, Mckinney, TX 75071