Shipping Policy

At Utility Promotions, we strive to deliver your products safely, efficiently, and on time. Please read this policy to understand our shipping practices.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are only shipped once payment is successfully verified.
Customers will receive a confirmation email or phone call once the order is ready for shipment.

2. Shipping Methods & Delivery Time

We use trusted courier services to ensure timely and secure delivery.
Standard shipping typically takes 3–7 business days, depending on your location.
Expedited shipping options may be available upon request; additional charges may apply.

3. Shipping Charges

Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
Any applicable taxes or customs duties are the responsibility of the customer.

4. Shipping Address & Accuracy

Please ensure your shipping address is accurate when placing an order.
Utility Promotions is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.

5. Damaged or Lost Items

If a product arrives damaged or defective, contact us immediately to report the issue.
Utility Promotions will arrange a replacement or refund for faulty products as per our Refund & Return Policy.
Claims for lost shipments must be reported within 7 business days of the estimated delivery date.

6. International Shipping

Currently, we ship only within the United States.
International orders may be considered in the future; contact us for inquiries.

Contact Us

Have questions or need assistance with any of our services? Reach out to our friendly team:
Phone: (409) 269-5266
Email: query@utilitypromotionsllc.online
Address: 1201 Pebblebrook Dr, McKinney, TX 75071